Top of the mornin’ to ya!
Tuesday, February 22nd, 2005Every weekday morning, I follow pretty much the same routine to work. For variety I’ll take a slightly different route on occassion, but overall the experience remains somewhat static. This holds true for the daily Tim Hortons drive-thru as well; for every morning I’m “greeted” exactly the same way with “Welcome to Tim Hortons can I take your order please!!” barked at me through a speaker box by someone who has perhaps said that line once too many times - about 20 years ago. Once I’ve placed my order which, admittedly varies about as much as the rest of my daily routine, I proceed to the window, get my coffee and off I go. End of story.
Then the other day, my adventures with “drive-thru” service began, for this time when I pulled up to the window I was greated with a “Top of the mornin’ to ya!” by an individual I’d not encountered before. “Top of the mornin’ to ya!” ??? What’s up with that? Where am I? Ireland? This was followed up with “I’ll have your coffee for ya in a jiffy!”.
Ok, if I WERE in Ireland or if at the very least this individual had managed to deliver this enthusiastic flare with an Irish accent, I could’ve dismissed it. Instead, it comes across as strange and phony and it leaves me wondering just what really goes on behind that drive-thru window anyway!
Later the same day. I unwittingly witnessed a taste of what indeed does go on behind the scenes at a drive-thru in a fast food restaurant. I had arrived at about 7pm and decided to go inside to place my food order. I’m not sure why I went inside rather than going through the drive-thru for I don’t recall it being a conscious decision at the time and “Top of the mornin’!” was a distant memory at that time of day.
The place was empty for a couple 13 year old boys sitting down enjoying their cheese fries, and a woman who had just finished placing an order. I placed my order and stood by the rail where I observed the following.
The guy working the drive-thru window was complaining to no one in particular that his pen wasn’t working. “Odd” I thought, but quickly realised he was attempting to coax one of the female employees to rush to his aide with a fresh pen. rolls eyes One eventually does and as she walks away he purposely drops the pen exclaiming “ooops! I dropped it!”.
No one pays him attention.
The guy then looks at a chart and then tries yet again to engage one of the female employees in conversation with “Looks like you’re working with me this weekend eh Sarah?”. The girl gives him a quick glance and shrugs and walks to another part of the counter. No dice!
I should mention, this guy isn’t a 16 year old working evenings at his first job. No, this guy must be 25 and from the looks of things is destined to work the drive-thru for some time to come….
A car pulls around and enters the drive through where “guy” takes the order. He has his headphones on so no one else is privy to what the customer is ordering, but it soon becomes apparent to us all.
Customer is presumed to say: “I’d like an order of tacos please…”
Drive-thru guy: Turns around to face the the female employees working at the counter and says with a wink and hands on his hips says - “Will that be hard……or soft shell?”
“Top of the mornin’ to ya” indeed! I grab my order and leave with haste, trying not to ralf on the way out…